Administrative Officer – Accommodation Job with FLINDERS UNIVERSITY


About Flinders

Our bold vision, reflected in our Strategic Plan: Make a Difference: Agenda 2025, is to be internationally recognized as a global research leader, an innovator in contemporary education, and the source of the most enterprising graduates from Australia.

To achieve this ambition, we recently made a significant organizational change to a six-college structure with professional alignment of staff and services.

We recognize that the key to our success is exceptional people and we are looking for an exceptional individual to join our transformed university team.

Type of employment:

Fixed term (Fixed term)

Position Summary

Fixed term until December 2024 | Full time

Pay level
Higher Education Officer Level 6

Wage scale:
$82,923 – $88,414 per year

Pertaining to:
Deputy Director, Flinders NT
NT Rural and Remote Health

Under general direction, the Administrative Officer – Accommodation is responsible for managing student accommodation supporting the Rural Health Multidisciplinary Training Program (RHMT), Northern Territory Medical Program (NTMP) and registered students and short-term with remote health practice programs (RHP) .

They are responsible for the day-to-day management and maintenance of Flinders University student accommodation and other student support resources (which may include vehicles, bicycles, outdoor equipment, etc.) in Australia central. The role will work closely with the Northern Territory Property and Facilities Manager to provide quality and safe student accommodation.

They will work with student placement, student support staff and external partners to support students in Alice Springs, Tennant Creek and Remote Central Australia.

The incumbent will be required to reside in Alice Springs and will be expected to travel through Central Australia if required.

Main responsibilities of the position

The Administrative Agent – Housing is responsible for:

  • Plan, prioritize and manage student accommodation across Central Australia to provide quality rural placements supporting the Rural Health Multidisciplinary Training Program (RHMT), Northern Territory Medical Program (NTMP) and enrolled students and short-term with remote health practice programs (RHP).
  • Collaborate with program administrators to best allocate available resources to maximize student experiences and high-quality learning opportunities.
  • Manage the StarRez online student housing system, including but not limited to coordinating reservations and room assignments, identifying and resolving housing issues (shortages, busy periods, other issues that may affect efficient allocation of resources), providing timely and efficient support to students, managing housing cleaning and maintenance, and data management for reporting on the use of housing and facilities.
  • Serve as a subject matter expert and provide support, coaching and advice to regional campus administrators across the Northern Territories on all aspects of student accommodation.
  • Support the health and well-being of students who are academically and socially isolated from their support networks during their rural placement.
  • Undertake project work in conjunction with the Deputy Director of Flinders NT and Flinders NT Property and Facilities Management i.e. renewing or ending leases, valuing properties for purchase, providing accommodation, organize renovations and prepare properties for sale, consult with relevant internal and external partners.
  • Manage Central Australia’s fleet of vehicles and other student support resources, including bicycles, outdoor equipment or other items needed to ensure the safety and well-being of students.
  • To provide after-hours response to student needs of all kinds, as well as safety, security and emergency maintenance, for all student accommodation and campus facilities in the Central Australia region . Includes providing rapid on-site needs assessments, connecting students with pastoral resources, coordinating with police and emergency services, and engaging after-hours contractors.
  • Assist in the development of policies and procedures, quality assurance and financial systems to assist with budget and operational plans.
  • Travel both regional within the Northern Territory and interstate may be required.
  • There is a need for occasional flexibility in working hours, including being on call and working after hours and weekends.
  • Any other responsibilities related to the level of the position assigned by the Supervisor and/or the University.

Capabilities of the key position

  • Degree with subsequent relevant experience or extensive experience and specialist expertise or broad knowledge in technical or administrative fields or an equivalent combination of relevant experience and/or education/training
  • Excellent project management, organizational and administrative skills, including the ability to show initiative, set priorities, identify innovations, solve problems and meet deadlines.
  • Proven communication, customer service and interpersonal skills, with the ability to develop productive relationships with staff at all levels of the organization, students and external stakeholders
  • Demonstrated well-developed written communication skills, with the ability to compile and analyze data, prepare internal and external reports and submissions
  • Demonstrated project management skills and the ability to take initiative, set priorities, solve problems and meet deadlines.
  • Demonstrated well-developed skills with the Microsoft Office suite and extensive experience in managing complex reservations and financial systems relevant to accommodation
  • Demonstrated commitment to continuous business process improvement initiatives to assess business systems, policies, processes and procedures and generate solutions.
  • Demonstrated ability to work independently, accurately and with close attention to detail, as well as work collaboratively within a team to deliver operational services in a high-volume work environment to achieve strategic results .
  • Demonstrated understanding of real estate and student housing options in rural areas
  • Demonstrated commitment to education, health and general workforce development in rural and remote communities.
  • A driver’s license is essential for this position. 4×4 driving experience and/or training is desirable.

Prescribed conditions of employment

Flinders University has introduced a COVID-19 vaccination policy which requires all new staff to be up to date on their COVID-19 vaccinations, subject to medical waivers and limited exemptions.

Northern Territory Government legislation (the Child Care and Protection Act 2007) now requires that all persons engaged in employment relating to children or whose duties involve, or are likely to involve, contact with a child, hold a valid “authorization to work with children” (Ochre Carte). This position involves work related to children and is assessed as requiring a work with children authorization / ocher card.

Information for applicants:

You must provide a declaration of aptitude of no more than three pages, addressing the core capabilities of the position, as outlined above. Additionally, you need to upload your CV.

A valid National Police Certificate satisfactory to the University will also be required before the successful candidate can start in this position.

We seek to increase diversity to improve equal opportunity for employees, and therefore we encourage female applicants, persons with disabilities and/or of Aboriginal or Torres Strait Islander descent to apply.

Please note that late applications and applications sent through agencies will not be accepted.

Closing of applications at 11:59 p.m.:

Jul 24, 2022


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