The regional Ministry of Equality, Social Policies and Reconciliation has set up a child abuse prevention Whatsapp number allowing minors to report incidents.
The incorporation of this application responds to the regulation of Law 4/2021, of July 27, on childhood and adolescence of Andalusia, as it represents a new channel of communication with citizens, in particular aimed at children and adolescent victims of abuse but cannot find a safe way to report it.
The telephone number for communications via WhatsApp is 689 96 75 01, available 24 hours a day.
With the incorporation of WhatsApp, minors and adolescents have a new channel to access child abuse prevention authorities, which also allows them to send and receive images, screenshots, videos, audios, etc. This line, which will be provided by the Andalusian telecare service, managed by the Andalusian Agency for Social Services and Dependency, means that the Andalusian administration has activated a communication channel more suited to the habits of children and adolescents, which are very familiar and comfortable with this form of communication.
According to the regional ministry in a press release, this new channel must ensure the identification of the person who contacts in the event of communication of possible situations of mistreatment, while guaranteeing, in any case, his privacy. Another advantage is the possibility for children and adolescents to seek help without the knowledge of the person responsible for the abuse.
Thanks to this number, communications are made only by instant messages. Calls cannot be received through this number. For telephone contacts, the Regional Ministry of Equality, Social Policies and Reconciliation has other telephone lines dedicated to children and adolescents to which the Andalusian Tele-Assistance Service also answers and offers free information 24 hours a day, every day of the week and also possible channel of abusive situations affecting minors in Andalusia, so that they can benefit from immediate attention.
To facilitate the communication of possible cases of child abuse, in addition to the WhatsApp channel now in place, the telephone number 900 85 18 18 is also available for those under 18 to establish verbal contact. Through this line, these situations are reported to the competent services, which will take the necessary measures to ensure the well-being of minors, guaranteeing the anonymity of the call if desired.
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