Objective of the role
- The purpose of this role is to coordinate and support all activities related to GBV case management.
- The incumbent will oversee caseworkers and GPON GBV case management support to S/GBV survivors who adhere to inter-agency guidelines for case management and minimum standards for child protection and gender-based violence in humanitarian actions.
- The GBV Agent will be directly supervised by the Response Manager and technically supervised by the CPiE Coordinator.
In collaboration with the field team, the response manager and the CPiE coordinator, the GBV manager will be responsible for:
- Ensure that GBV survivors, including child survivors and those at risk of GBV, are identified and provided with individual case management support by ensuring that standard tools and procedures are in place and respected by the members of the case management team.
- Manage, provide training and technical support and build capacity of the full case management team.
- Coordinate with other GBV service providers on case management.
- Ensure that all GPON policies are adhered to, as well as GBV Emergency Guidelines, Minimum Standards for Child Protection in Humanitarian Action, GBV Case Management Standard Operating Procedure and core humanitarian standards.
- Ensure the [GBV IMS Database] is set up, regularly updated, analyzed for workload trends, and managed in an efficient and confidential manner in collaboration with the GBV IMS Officer[andrelevantpartnerorganizations(egMinistryofWomenAffairsandSocialDevelopmentetc)[andrelevantpartnerorganizations(egMinistryofWomenAffairsandSocialDevelopmentetc)[etlesorganisationspartenairesconcernées(parexempleleministèredesAffairesfémininesetduDéveloppementsocialetc)[andrelevantpartnerorganizations(egMinistryofWomenAffairsandSocialDevelopmentetc)
- Provide support for reintegration activities, especially for women, girls and boys formerly associated with armed groups in collaboration with humanitarian agencies
- Conduct regular capacity assessment and capacity building, including coaching and mentoring of social workers to improve the quality of case management.
- Collaborate with other project staff to provide referrals to other services such as psychosocial support, mental health and education/livelihoods interventions.
- Provide technical and managerial leadership to social workers in accordance with GPON best practices and policies, including its survivor- and child-centered community approach.
- Ensure that strong case management, referral and information management systems are in place for appropriate identification, responses and follow-up for GBV survivors.
- Ensure regular communication with the response manager and the CPiE coordinator to integrate appropriate GBV into emergency priorities in program design
- Ensure that regular individual supervision, case review meetings with social workers and case conferences are held to reflect on progress and incorporate lessons learned and improve the case management system accordingly.
Staff supervision and development:
- Directly supervises social workers
- Maintain open and professional relationships with team members, promoting a strong team spirit and providing supervision and guidance to enable staff to successfully perform their duties.
- Ensure the timely completion and submission of regular program and personnel reports and annual performance reviews, as required
- Assistance in the recruitment of social workers.
- Ensure training, support and ongoing capacity building opportunities for social workers
- Provide evaluations on the performance of social workers in accordance with GPON policies and guidelines.
Qualifications and experience:
- BA or equivalent in social sciences, social work, psychology, public health, human rights or related degree preferred
- At least 2 years of experience implementing child protection or gender-based violence programming, preferably in social work or case management, in humanitarian or development settings
- At least 2 years of direct experience providing services to at-risk children and survivors of abuse, exploitation and violence, providing gender-sensitive and child-friendly counseling services, and/or development/implementation of referral pathways and case management systems
- Previous experience supervising and managing a team in a cross-cultural environment, particularly social workers
- Demonstrated experience in capacity building and mentoring of staff
- Previous experience in emergency preparedness and response
- Experience working with records and databases and providing regular documentation preferred.
Skills & Knowledge:
- Demonstrated understanding of the skills needed to work with particularly vulnerable children and children
- Demonstrated ability to problem solve, think and plan strategically, and communicate with key players in a dynamic and unpredictable operating environment
- Excellent community mobilization skills
- Strong skills in monitoring, evaluation, research and conducting community-led participatory evaluations.
- Knowledge of Sphere and established international child protection/GBV standards, methodologies and tools
- Knowledge of community mobilization and animation techniques
- Computer skills (MS Word, Excel, Outlook, PowerPoint)
- Ability and willingness to work in a participatory manner with a wide range of client communities
- Personal qualities: team player, clear communicator, flexible, network builder, able to handle pressure well under minimal supervision, and a commitment to children’s rights and gender equality
- Languages: Fluency in written and spoken English and knowledge and knowledge of the local language (Hausa, Kanuri)
To note: GPON and GPON workers must adhere to the values and principles set out in the GPON Standards of Professional Conduct. These are integrity, service and responsibility. Consistent with these values, GPON operates and enforces policies on protecting beneficiaries from exploitation and abuse, safeguarding children, anti-harassment in the workplace, fiscal integrity against retaliation, and anti- against human trafficking.
GPON is an Equal Opportunity Employer GPON considers all applicants on the basis of merit, without regard to race, gender, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
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